Refusal to Cancel Policy
This company started a policy on the basis of a mortgage company's erroneous belief that the property was uninsured. Once the mortgage company realized their error, they canceled the policy. However, according to SageSure they never received that cancellation nor the one from Allstate which the homeowner's insurance actually was. SageSure continued to take premiums for the next two years. The homeowner never signed an application nor believed that any SageSure policy was in effect. They refuse to acknowledge that they received cancellations, although both Mr. Cooper and Allstate have provided proof of cancellation from over two years ago. They claim they would have had to pay if there had been an issue. Doubtful as the homeowner had no idea the policy existed. Nor did Mr. Cooper or Allstate.