Fantastic tour by a very professional and customer-oriented agency
We requested an entirely private tour for our family of 3. We had quite precise ideas about the places and sights to visit. Windhorse Tour fully respected our wishes; they added some more recommended visits and some amendments of our rough travel plan to make it match perfectly with train schedules, necessary time for the visits etc. Developing the final tour plan with them was a pure pleasure. The resulting tour gave us a variety of impressions and a comprehensive overview of modern and historical China. The whole tour was perfectly organized. All the guides and drivers were always exactly on time. All the reservations (flights, trains, hotels, monuments and sights) were perfect and everything went smooth. Windhorse Tour’s information in our tour plan was 100% accurate and we saw all the places according to our tour plan. Thanks to their careful time planning, we were never in a hurry during our visits. The plan gave us enough flexibility to allow us to adapt it to our daily individual wishes or to the weather conditions. All our tour guides were very knowledgeable about Chinese history, traditions, culture, monuments, vegetation and fauna, geology etc. They were very customer-oriented and always respected our wishes. The did everything to allow us to avoid the big crowds, showed us the most scenic spots for pictures, knew nice restaurants for lunch or dinner etc. They also showed us places off the beaten tracks that we would not have found without their help. When we had any special problem, they solved it for us. (e.g. a forgotten backpack in a hotel; the guide organized getting it back within 24 h). We did not want to visit souvenir shops. Our guides never took us there, but we had the opportunity to buy quality artwork or handicrafts if interested. All the drivers were very reliable. We were picked up as planned at all train stations, airports, hotels and places after visits. The drivers were courteous, driving carefully and safely and they respected our wishes. All the hotel reservations were done as agreed in the tour plan. Windhorse Tour had carefully selected the hotels according to our wishes (location, category, room type, meal plan). Windhorse Tour was always very responsive before and during our tour. They answered our questions and wishes very swiftly and never left us alone with a problem. The price of our private tour was fair and there were no hidden costs. I can warmly recommend Windhorse Tour as a very professional, reliable and customer-oriented tour operator. Pierre Freimueller, Zurich, Switzerland