Paid for a more expensive tour but received a cheaper itinerary
I booked a Hahndorf and Barossa Valley tour through Agoda, advertised as including three wineries. However, the tour we received only included two wineries, and the itinerary matched a different tour listed on Agoda for a lower price. Essentially, we paid for the more expensive tour but received the cheaper option. I contacted Agoda and requested only the price difference, providing screenshots of both listings and evidence of the tour we received. Despite acknowledging inconsistencies in the booking description, Agoda refused to reimburse me. What disappointed me most was how difficult it was to get a straightforward issue resolved. The complaint process involved lengthy email exchanges, repeated explanations, and ultimately no satisfactory outcome. I would advise others to be cautious when booking through Agoda. If something goes wrong, be prepared for a slow, frustrating, and painful complaints process that may leave you with a disappointing result. Update: Agoda responded to my review within an hour and asked me to contact their Help Center. I appreciate the quick response, but I have already gone through a lengthy complaint process and was previously refused a refund despite providing evidence. I hope this time my case will be properly reviewed and resolved.