So far not a pleasant one, profit before people and the planet
So far not a pleasant one. I'd advise people to avoid! I own a nanoleaf setup which I used before moving house. I used it sparingly only turning it on occasionally. It has been brought to my attention that it was likely manufactured with a fault which means after a certain number of uses it disables itself rendering the whole setup useless. The only solution? To purchase another controller from nanoleaf. I'd advise anyone to be wary of a company which takes this approach to its customers issues who have invested so much into their products. Friendly and polite customer service has taken 2 weeks to inform me that their faulty product needs replacing by me paying for a new one as it's outside of warranty period (i.e. because I didn't overuse the devices controller, pressing it off and on many times in a short period of time to break it, I'm not entitled to a replacement controller). Cheap affordable solutions to repairing devices and reducing waste should be built into a companies model in order to reduce waste and to take responsibility for their impact on the planet. Let's discuss how we can stop broken nanoleaf being binned in protest by consumers who do not wish to be held to ransom :)