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jacques de winnaar

英国

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Giztop

Disgraceful company!

If you want to know what kind of company you're dealing with, read the detailed bad reviews! I bought a £400 Xiaomi Mobile phone from them in the begining of December 2022 and it arrived in good time. Sadly, the phone was not sealed and already set up, so it was previously used. To make matters worse, it was listed as a "under screen fingerprint sensor" but the phone that arrived had no such thing! It also had terrible reception making it practically unusable! Clearly why it was a used/returned item! I contacted Giztop and was told to return the item to them, but to only declare its value between $20 and $199!! I have email proof of this! I immediately refused and opened a case with PayPal. Giztop accepted the return and said they would reimburse the return postage fees. I returned the item on 31/01/2023 and declared it's full value. The item arrived in China on 10/02/2023, but Giztop didn't accept the item until 03/02/2023 and then claimed I didn't returned it!!! Luckily I documented everything and provided PayPal with all the needed proof! I got my full refund today, but sadly I won't ever see the £40 it cost me to return the item to them! Be warned, they will try to get out of their responsibility as a seller every step of the way!

2023-03-17有帮助 2