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Mario Bonello

荷兰

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TinyDeal

Broken phone no service

In december 2016 I have bought the Oukitel U15pro from the warehouse i9n Spain. After two weeks the phone has several serious technical problems, actually it is broken and I request for a new telephone. Tiny deal asks me to send the phone back to China for checking and repairing but I can not be without my phone for such a long time and also I have to pay the costs for shipping. They say that they do not have a back office in Germany. I tried everything to get new replacement for my broken phone but they keep on telling me to send it back to China. I am very dissapointed in the service of Tiny deal, I advise everybody to watch out with the garanty you have at Tiny Deals, they do not replace the broken product, very bad service and I will never do bussiness with this company again.

2017-02-23