Customer support misleading - bogus reasons given not to update improve app as suggested.
Customer support were misleading in giving a technically bogus reason not to update app to allow bluetooth scanning with location turned OFF on Android 12 and later devices (Android 12+ allows this). Tile claim they cannot update the app as they must continue to support their app on pre-Android 12 devices. I needed to explain that technically their app could (easily) be updated to first query the Android OS version and then selectively behave differently under different OS versions. i.e. newer features on newer OS versions, legacy features on legacy OS versions. I told them this over a year ago and then repeated the appeal again now (horrible deja vu) However, they either: - had forgotten - do not accept the fact the that upgrade is technically feasible. - were not prepared to do the upgrade (for some internal policy reason) and were feeding me bogus reasons - which I found insulting. This is the 3rd time in around 2 years that I have tried to help them improve their app and explained THEY CAN. Overall I am left repeatedly greatly dissatisfied with the customer support responses and their internal policy not to upgrade/ improve the app.