Unexceptional Refund
I placed an order in November and in January reached out to customer service for help. I was told I would have to wait until January 30 to resolve the matter. After still not receiving my order, I reached out again. At this point I request a refund. I was told I was only due a partial refund because I didn't purchase insurance (which I don't recall being asked to do). Not only did not not have my gift for my niece for Christmas but only a partial refund is unexceptionable. Very disappointed.