Narwal Flow 2: hair balls and damaged floor
I purchased the Narwal Flow 2 from Geekbuying in early August. The unit developed multiple serious issues that no firmware update or settings change has fixed. I'm now at the point where I have to manually pre-clean before the unit runs, and clear again after it does. The biggest problems: - Hair balls ejected randomly mid-run. The robot is advertised as anti-tangle, which was a major reason I bought it. Instead of safely cutting and vacuuming hair and strings, it periodically spits out balls of collected hair onto my floor. I have an autistic daughter at home and this is a genuine choking/ingestion hazard I have to actively babysit the robot to prevent. - Permanent scratches to my laminate floor. Small debris gets dragged along instead of being picked up, causing scratches I keep discovering. I now have to pre-vacuum with a handheld before every run just to avoid more damage. - Poor debris pickup on flat surfaces regardless of suction setting, plus a persistent ticking noise when debris gets stuck. - Repeatedly gets stuck under low-clearance furniture, forcing itself forward until it scratches its own shell. - Ignores the room cleaning sequence I set in the schedule. - Water tank gets periodically undetected and requires multiple unplug/plug for the system to detect it again. - Docking/emptying malfunctions where the station starts emptying even when the robot isn't properly docked. When I contacted support with photos, videos, and a detailed list, their response was mostly generic troubleshooting (adjust water level, clean the dust bag, check for hair blockages). I'm now requesting a return and full refund, plus compensation for the damaged floor, since neither can be fixed by settings or updates. Very disappointed. A premium-priced product should not damage your floors or pose a safety risk to a child. Especially failing on what is advertised to be a basic feature.