Avoid, go with Cathay pacific
We had bought a ticket on flight hub for china eastern. We had done all our homework regarding visas (called the Chinese embassy) and even talked to china eastern employees multiple times prior to our departure date and no issues were told at this time. When we were checking in, a china Eastern employee (without telling us) ran off with our passports for 30 mins. We stood worried waiting unknowing of what's going on. He returned saying he could not give us a boarding pass because we're in China for over 24 hours (in fact we were in China for 24 hours and 5 mins and less if you consider boarding is usually 40 mins prior). He did not call any immigration officer or check online the visa requirements instead spent 30 mins talking to ticketing employees. I believe he should have called the embassy. He took on the duties of an immigration officer when that was not his job. The ladies at the ticketing office were so rude and would not even listen to to us.they would not even change our flights. they would not help us in any way. Would not even engage saying we had booked our flight through a third party so could not even buy us a new flight. At this point we were even willing to buy another flight. We ended up being helped by the nice employees at another airline at the airport who were kind enough to put us on a flight immediately the same day. China eastern could have done that but employees choose not help for some reason. The other airline employees listened and were helpful unlike the treatment we were getting from China eastern. I have never been so rudely spoken to like how these employees treated me at the airport. I have tried calling china eastern, but we have not been able to get them on the phone for 2 weeks. I spend 2 dollars a minute for an hour at one time and the phone when to voice mail after an hour. I have emailed them and they have not responded in 2 weeks. I would urge people to spend some extra money and just go with another airline. Definitely don't book through a third party website for China eastern. Suffice to say, I will never book china eastern and will tell all my friends and family to not fly with them. In addition they do not tell you this but they do not provide a hotel when they have a layover for greater than 12 hours. I am still trying to reach them on the phone. They ruined a portion of my vacation, it was not worth the few hundred dollars in savings. The fact that we got helped by another airline instead of China eastern speaks to how badly we were treated and how unhelpful and rude china eastern employees were. There lack of transparency, rudeness. I would advise to be very cautious buying any China eastern flights especially online. I would not have had an issue if an employee was nice and helped us like Cathay pacific.