Customer service is nonexistent
Customer service is nonexistent. I understand that this is a discount provider and I accept that the service is a bit slow at times but at least the rates are good. However when something goes wrong you spend forever tearing your hair out trying to get your service back again. Last week my service suddenly stopped for several days. I sent SIMBA support screenshots of the app showing zero data allowance on my account despite it having been automatically renewed the week before. They ignored this and once the service resumed again they pretended like nothing was wrong. This is not a company that stands behind its service and their support team are absolutely useless. If you have high blood pressure already, best to avoid SIMBA.