5 weeks is too long.
Ordered an item on 13/4/18 processing took 11 days, I decided then to send a email canceling the order and whadaya know as soon email was sent goods shipped! So 15 working days later still no goods, Royal mail still have no tracking information to give! last update was 28/4/18 at the border!! As for contacting them via email well that is a painful ordeal, you type out a message and it refuses to send, surprise surprise. So 5 more working days then contacting Paypal regarding non receipt of goods. Update 21/5/18 item arrived now in UK, fingers crossed. Update 22/5/18 item received, customs to be paid unfortunately but to be fair not seller's responsibility. Item as advertised and all looks good so no complaints there, very happy now. So all in all if you are prepared to wait the long delivery date you shouldn't be disappointed.