These folks are scammers
These folks are scammers, and here's why. Too many reviewers have the exact same experience and comments regarding getting, or renewing, a U.S. passport. They are sponsored and appear at the top of a Google search, yet they are not affiliated with the U.S. gov't. They take your money, say they'll expedite the process, AND they provide a cropping tool that allows you to use your webcam to take and edit a passport photo. That's the main reason I used the online service - to avoid going having a photo taking, and then going through the application process. So they send a lot of updates to you, each one decrying how the process is slower than expected, and "woe is me" information about it's taking so long. The end result?? They said they had sent me kit for shipment and then sent emails saying the shipper wouldn't create a label, and then wouldn't pick it up. What?? So they mailed me the information they had (they sent a semi-completed application to me, WITH my SSN printed out), and right in the middle was the space to have me supply a passport photo. Didn't they already have mine, which I generated online through their site? Sorry - complete waste of time and money, and they did nothing but hinder the process. I sent to the .gov site and I had my passport in 10 days. Skip these folks.