I had to send photos of the shoes being to small on my feet
I ordered 5pairs of shoes from here.they took ages to arrive. 2pairs were great. But the other 3 pairs didn’t fit. I contacted them for a refund saying the shoes were too small. They offered me a discount credit into my account to buy more from them. And keep the shoes, I explained can’t keep shoes as donot fit. They offered higher discount to keep them, again I explained can’t keep as too small. So after sending 10+ photos of the shoes being too small on my feet they finally agreed a refund. Yes I had to actually send pictures from all angles of the shoes not fitting my feet and of the shoes not being worn at all. Perhaps they thought I was lying So after more than 2 months my money is finally being refunded. Their returns policy and process is appalling I think they hope you give up on a refund