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Scott Lecy

美国

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Newfrog

Poor Customer Service

I purchased two Dash Cams from Newfrog and after waiting three weeks for delivery they finally arrived from China (most purchases from Newfrog come directly from China) and were in New condition. After discovering they were not exactly what I expected (not Newfrogs fault) I chose to return them and purchase a better more expensive model and told them such. I sent multiple (5+ emails & webpage return forms) without any correspondence. I finally donated the items and then over one month later I received an email to start the return process. Since the Dash Cams were already gone I had nothing to return. Following this experience I will not purchase anything in the future from Newfrog. Buyer beware….. Following this experience I will not purchase anything in the future from Newfrog. Scott.......

2017-03-04