Unhealthy Customer Service
I purchased two tubes from Primeval Labs. One EAA MAX -WATERMELON which was fresh and fantastic to use however, the second tube MEGA PRE- SMASHBERRY sadly, as soon as I opened the smell was a NO NO to put into my body system as it was clumped and wet therefore not good for human or animal consumption, it is my believe. I have emailed them few times asking for a full refund or a fresh new tube but I haven't received any confirmation for this. In one of the emails the person who replied back has acknowledge the problem as I attached photos which very clearly show the state of the product. To me it's a very expensive product which I work very hard to purchase from I company I trusted so I am very disappointed with the outcome of my first purchased! I understand the covid-19 situation we are living right now but if you have the time to received my money by PayPal and dispatched a product that it isn’t good for consumption I believed you have the time as a professional business to sort it out! I want my money back or a new fresh tube of MEGA PRE- SMASHBERRY as I certainly believe not all of your batches are in this condition!?