ACAcloths★★★★★
Same Game New Tricks
I researched acloth prior to ordering. I wanted to make sure this was a legitimate company. They may be legit but their customer service is horrible. After two complete months (June 6, 2026 - Aug. 12, 2026) I have never received my order. Initially, I was getting regular tracking updates. By June 30th I received no further updates. That update was weird and felt fraudulent. It was posted 6/30/2026 but the content showed the packaged stalled within a US post office on 7/4/2026. The dates didn’t match. Hmm time traveling. Anyway, I contacted customer service and got nothing but the run around and a completely different tracking number. After a week it was explained that the original tracking number was wrong and not my order. The new tracking number showed my package delivered to a front door porch two weeks prior. Problem 1 - I don’t have a porch. Problem 2 - there was no address just the zip code. Problem 3 - acloth said it’s between me and the carrier, and they bowed out!! They don’t think they need to refund me. Nope!! Since this started I’ve learned they are a Chinese company out of Romania, posing as a US based gay and lesbian retailer. I CAN’T!! I’M DONE!!
2026-08-12有帮助 1
TETemusan★★★★★
I don't think this is a legitimate…
I don't think this is a legitimate company at all. They are very responsive when placing an order but once they have your money the attentiveness stops. After several weeks without any update, I was finally reached someone in customer service that I question might be a bot. She informed that my order had been delivered weeks prior. I immediately let her know I had not received my package nor did I receive an email update. Two days after I sent that email she sent yet another email of apology where she repeated that the package was showing delivered and suggested I use the tracking info to locate my package. This is why I am sure she was a bot. Nothing in the conversation changed. The couple of emails I received were identical. As for the charges I was debited more than initially told. Nothing major but beyond the sales price and shipping and handling. Though I emailed them again, they've never bothered to answer. I attempted to go back to the website and it no longer exist. The charge was made in a completely different name and not Temusan. FRAUD, FRAUD, FRAUD!!!!
2025-09-20
THTheblackwear★★★★★
See One Thing, Get Another
This company does not deserve even 1 star. Let me begin by saying they misrepresent who they are. They are a company based in China who targets black clientele specifically. No problem just be honest, people will buy from whoever they want to buy from. Next Chinese sizes are not comparable to US sizes. Their large is our medium and so on. They say they offer 4XL, NOT!!! They have nothing close to that size. In fact they basically stop at XL. That's as good as it gets. Your order arrives around 30 days later because it's coming from China but they pretended they are within the US. Getting a hold of them is like pulling teeth and when you finally make contact their responses are extremely slow, ineffective, frustrating, unprofessional, and absurd!! The customer is expected to pay for their own return and the return cost is not refundable.
2025-03-24有帮助 1
