lack of communication
Edit: i did recieve my refund with in 24 hours so i did change my review from 1 to 2 stars because i got my money back. But no explanation as to why I had such difficulty with the post office or why i could not get any answers via phone. I never said this was a scam, however they need much better communication with customers. The fact that the post office would not accept my packet due to what they said was missing documentation is concerning. I have been trying for two days to reach their office by phone. At this point i want a refund. I am extremely frustrated and upset. I submitted my payment and information and took everything to the post office to finish the application. The post office would not accept it for several reasons. The first being that i did not have a letter of authorization. They explained that for a courier service like this a letter of authorization is required. They would not accept the packet without it. I attempted to call for clarification thinking i had missed it in the packet and could not get through. I waited on hold for over an hour on Monday and then again on Tuesday for over an hour. I chose to print off a standard letter of authorization and use that. I returned to the post office for a second appointment and was told a second time they would not accept the documents for a courier service because it was more than two weeks from my travel date. They would not proceed. End of story. I called again for clarification and could not get through. I want a refund at this point. I can't tell if this is a scam or not but due to the lack of communication and absolute confusion on what paperwork is needed I have chosen to not use this service and make an appointment myself.