I have been using Olavita products for…
I have been using Olavita products for several months now and I have been delighted with the results. With my last order I decided to purchase a facial massager. It arrived 2 weeks ago, along with my usual products, but I was disappointed that there were no instructions with it, so I had to just try to work out for myself how to use it and I was delighted with the results. However, after only one week the massager stopped working! With no instructions to check, I contacted them on their customer service chat service to ask how to open the unit to change the battery, but I couldn't get an answer. I was told I would receive an email with instructions, but it didn't arrive. I contacted them again to complain and gave an alternative email address and was again promised that I would receive an email, but nothing arrived! I was so annoyed about this that I decided to email them directly at their support email which was the address given on their website, but it was returned with 'no such address'! I tried again to find an email and I sent yet another email to a different address on their website. Again it bounced back to me with 'address couldn'tbe found'! I'm afraid to force the unit open to look inside because I'm afraid of causing damage, but I really do need to know how to safely change the battery. I'm appalled at the standard of customer service from this company. EDIT: I fainally received a reply from Olavita, stating that my facial massager is rechargeable. IT IS NOT! There is absolutely no port in which to insert a charging lead. In fact, the whole unit is smooth and sealed around the edges and there is NO cavity where a battery is normally inserted. I note that they also supply a rechargeable version at a much higher price but the one I ordered was at a lower price. Anyway, I have now bought a proper rechargeable unit from Amazon for under £40, which is about half the price than the one I bought from Olavita and works very well. I am still disappointed with Olavita about this. It seems they are doing their best to make as much money as they can from customers! I would be happier if they offered me a refund for my initial purchase, but there is no mention of that!