So far so good, and EXCEPTIONAL customer service
I have only been using Yours for about two weeks. I had an issue with the packaging of my trial kit, and when I reached out they promptly sent me a new one at no extra cost even though only part of the product was lost. I had a similar problem with the next trial kit but hardly lost any product. I have been impressed with the actual product so far, so I ordered the full size (I am hoping the packaging of the full size is more durable than the trial kit). Since I had issues twice, they also are including a free eye cream on top of the discount you can use when you size up. Packaging issues, though unfortunate, can happen, but their customer service was so good, and the products seem high-quality enough that I went for it and ordered the full product. My skin feels amazing even using for such a short amount of time. I have tried many doctors and skin products with no luck or lasting results. I use customized hair care so I thought I would give customized skincare a chance, and so far I love it!