You can't get a straight answer for the…
You can't get a straight answer for the most basic or general question. The most ridiculous thing I have ever dealt with.
Melanie Wall
美国
7★ 评价
4👁 被浏览
0👍 有帮助
7 条评价
Here is my warning...
Here is my warning! Don't be an idiot like I have been and until this company completely wrecks your business to save a few bucks. Blurry prints, their customer service blames you as if you are not using THEIR software for guidance and the five to six weeks your customer will have to wait is too much. They actually managed to get worse. Lesson learned and never again!
i was about to leave this company a…
i was about to leave this company a good review, I thought things were getting better, but I was wrong. They just caused another huge disaster for my business! I purchased a quilt for a customer in South America. They didn't calculate the postage properly and so the package was returned and then they let it sit for an entire month in their WAREHOUSE insisting that I have to pay an extra $15 before they ship it out and it's over a month late for my customer! They actually said they can't afford to pay the $15! I spend thousands of dollars every month with this company and this is the crap way they treat their customers. First of all it's their MISTAKE for miscalculating the shipping and they they have the nerve to make the customer pay for it after they are shipping if off LATE! That is HORRIBLE SERVICE! Absolutely unacceptable. I've started shifting my business over to Interest Print who never gives me any issues like this. They do not have any common sense with how they treat their customers. The $15 they are making me pay is going to result in them losing the $4,000 a month I spend on their website. Good work, Yoycol. I DON'T RECOMMEND BECAUSE OF BS LIKE THIS!
Not happy
Not happy! They didn't give any warning or make it clear at all to see when their Chinese New Year started. That's kind of IMPORTANT as I am placing a bunch of orders and I get one pop up the day before they go on vacation. They left a whole bunch of orders halfway done, I've got a ton of pissed off customers wanting their items for a concert. Obviously had I known, I would have prepared my shop for it! I am not living in China, I just don't automatically know when their New Year starts! This fiasco has cost me so much money, time and customers! It nearly wrecked my business. And, I am going to have to spend a further fortune paying to get stuff sent Express because I doubt Yoycol is going to foot the bill or be of any help with it. And they need to stop using these cheap shady independent shipping companies. This one called Fortune Teller has lost two of the parcels. I'm not sure if they are even really lost. I think that is a Chine se company with a US address and the items are still in China which is an absolute scam! I spend a lot of money every month with this company and I'm extremely upset over this whole thing. MAKE YOUR HOLIDAY CLEAR!!!!! I think I am going to be switch to another Print on Demand company, especially if they take their merry time getting these parcels that have been waiting sent off Express! That needs to be done immediately!!!
Everything has been Fixed.
Yoycol did help fix the problem and the issue is resolved now. I do wish they addressed this a little faster. However, good with their services as this current time.
I don't understand what they are doing
I don't understand what they are doing. I am being contacted by customer after customer asking where their order is. I'm having cancellations because there is no movement on the tracking. I contact Customer Service about this and they tell me they will contact their shipper and urge USPS to hurry along. Everybody knows you cannot "urge" USPS to do anything! Then I relook at my orders and see the fine gray print that was almost hidden. It shows my orders from August 3rd are just this weekend being picked up. 26 DAYS TO MAKE A PILLOW CASE! And you know this and tell me you are going to reach out to USPS and tell them to hurry along. So, basically you lied to me telling me something was in the air when it's still in the Chinese warehouse. And as you never admit fault and blame the customer I can already forsee that one coming. What you guys need to do is send these orders express mail at your cost because this is so unprofessional and you are ruining your customers businesses. OMG, seriously stressful.
I had written a bad review before
I had written a bad review before, they had said they would be better so I removed it because I am not trying to be mean but they just continue the same headache. I have spent thousands of dollars with this company and I accidentally ordered the wrong three tanks at about $10 each. I canceled and messaged them within the hour everywhere I could, on their website and through Facebook. I had so little trust in them I opened a Paypal dispute on these transactions because I knew they were going to say - it's too late we already made them which is what they did. They were closed and didn't get the message in time. If your factory is open, then you need to be open. It's not that difficult! Then they lied to me and said if I closed the Paypal dispute they would refund me. I was so stupid that I believed them and closed the disputes to be nice because I know those count against their company. I care more about their big company then do more about my small Etsy store, my only way of making a living right now. Then once I changed the disputes, they changed the terms of the refund and then did not even refund at all!! I am an easy going person but never do I get so upset as when trying to resolve a problem with them. It is a waste of time and energy. And you end up reexplaining the same problem over and over again to a different operator as they will try to make you wait until their is a shift change and somebody different. Yoycol, please stop telling lies to your customers and think they won't notice. Its obvious where you try to cover up stuff so you don't have to refund and now you are ignoring me and refusing to refund. I should have left my Paypal case open and I would have been fully refunded by now - you are charging me for stuff I have told you from the beginning to cancel and not to ship, you haven't even refunded my shipping or what you promised. I don't have this kind of time to waste and shameful behavior. The amount of negative feedback, lost profit and customers, this company has cost me... I can understand mistakes made, I can't refusal to accept responsibility and blaming your customers. Additionally, now they are archiving all my t-shirt designs, over 60 of them and I have to do them all over again. That's so convenient.