Gave them 3 stars - the work was great! BUT....
Gave them 3 stars because I loved the subcontractors that FrontDoor assigned to me. Took off 2 stars because FrontDoor's messaging and billing process was a mess. I signed up for a special offer on vent cleaning ($99 instead of $149). They sent me an invoice authorization for $149 + tax. I objected and they told me to authorize the higher amount and they would adjust it on the final invoice. The final invoice did reflect a $50 credit but they still were charging me tax on the $149 which is illegal. I paid the correct amount $99 + tax (not the $99 + tax on $149). Eventually, they gave me a credit for the discrepancy. I'm not even going to describe the mucked up communication process except to say that I was still getting emails and texts from FrontDoor telling me that my contractors were on their way when the contractors had already completed the job and left. RIDICULOUS