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paul clark

英国

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livecards.net

Good but lacking in support or clarincy

I purchased 12 month xbox subscription. Tried to use but wouldn't let me as my old sub hasn't expired yet. I contacted 24hrs live support and they want the code number and order number which I couldn't see or use due to being on the live support page. No assistance from the 24hrs support in getting it I had to do It. I put the order number in subject part before connecting to live support but was still asked for it once I was connected. They told me I would have to wait for my existing sub to finish then use the code as xbox said it was purchased from another region. I asked for a reference number for future reference if this code doesn't work and had no reply for 10 minutes. I was left hanging and had to log out. Make sure you don't buy until your sub has run out. Having 24hr live support is a good thing but when the support wants you to do all the work and then just leaves you hanging makes the support redundant. The 2 stars are because so far I'm not left with much confidence in case the code doesn't work and the support im not holding out much hope in way of support if it dosent and I need a new code or a refund.

2017-12-09已认证