Contact Center provides unknowledgeable customer service
I am a customer for over 25 years. I called the contact center for help with my debit card on 7/30/26. Service Rep seemed to be guessing for a solution, very little knowledge about services or information pertaining to my issue. I tried to use my card but was being declined as restricted. The customer service rep stated it was a transaction that Visa was restricting and that they can’t do anything about it. I asked why and if this is a permanent issue, she didn’t know so I asked if she would get a definitive answer from a manager and get back to me but still haven’t received a call back from her or management. Today is 8/4/26.