I’ve been a Renogy customer for years…
I’ve been a Renogy customer for years and have ordered three separate systems for my RV in the past. All of those earlier products performed well, shipped quickly, and were easy to install. Based on those experiences, I felt confident ordering a full setup this time — panels, inverter, the new Renogy Core monitoring system, and all the wiring. Unfortunately, this last experience has completely changed my opinion of the company. After the very first use, the Renogy Core died, and that’s when I got to experience Renogy’s customer service. It took months of back-and-forth, videos, pictures, and troubleshooting before they finally sent me a replacement. I installed the new unit and it worked for a few months — then failed again. Keep in mind, this RV is only used a few times a year. I contacted customer service again, sent another set of videos and pictures, and was told the unit was now one month out of warranty. Their solution was to offer me a 5% coupon toward a replacement of a product that clearly has ongoing issues. The Core monitoring system was marketed as their upgraded model, but in hindsight, I should have waited. The reviews on this product have been rough, and now I understand why. It’s disappointing to say it, but Renogy has lost a customer. Do your research and stick with a more reputable brand — the reliability and support just aren’t here anymore. Added on 11/26- Renogy responds to reviews implying that they are working on the issue to take care of the issues but they dont do anything, this should be a HUGE RED Flag for anyone considering using their products.