Unreliable product with bad customer support
After 10 years, I decided to renovate my equipment and bought 11 chairs at $9000 from AGS with 2 years warranty. 6 months in, the pump went bad on one of the chair. I called to inquire about replacement they give me 2 months lead time. Needless to say that I paid a local vendor to replace the pump in a couple of hours, I am not going to loose customers because I am asked to seat idle for a few months. They told me they don't pay for reimbursement. Early march, the foot rest on a couple chairs broke and I called them to report and sent a follow up email. It took three weeks for someone to respond and they are asking me to wait at least 6-8 weeks to get replaced parts. I am realizing their warranty is a scam. I have never seen a warranty where the customer is waiting that long to get the issue resolved. It's like a car dealer offering warranty for your brand new car and whenever you go in for a repair, they ask you to wait 2 months for the parts. Very Ridiculous First of all their chairs do not seem to be reliable from what I am seeing but they have the worst support ever. Will never return there and will not recommend this company to any barbershop owner . Run away