Worst experience ever - overbooked the bus and people ended up travelling standing in the bus
OMG! If I had not seen enough. Never once can you expect that things will go smoothly with this company and buses under them. Last time, I had issues with refunding. Unfortunately I needed to book a small trip from Woodlands to Johor Bahru checkpoint with my elderly parents. Tickets were booked in advance but they overbooked the bus and made at-least 20 people go standing, including my elderly parents. It can't go worse than that. Imagine your fear that one fast brake or turn, and your parents can fall. I would rather go on foot than book another trip with them.