Online ordering is HORRID don't do it, customer service is terrible.
I've been trying to place an online order for an hour now, and I keep getting error codes that say my order was not placed (yet they still charge my credit card). The people I talk to say they have a fix for the problem, then tell me to wait 15 minutes and try to place my order again. It does not work and I call back - they tell me the same thing after making me hold for another period of time, but say it did not work the first time because I did not clear my browser (they said this incredulously, like I should have known this). When I asked why the first person did not tell me this, if it was so important, they said they were quite busy. Then I am transferred to an agent who is supposed to be able to give me a credit to my account because the act of placing a simple order took so long- he tells me the credit is there, so I log in and see that it is not there. He puts me on hold for another 20 minutes to figure out the credit, and then tells me he can't give me a credit because I'm a new customer (after previously telling me the credit was in my account). And to top it all off, they have charged my credit card for the orders I did not get to place. I'd give zero stars if I could.