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Emma Noke

英国

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Flornana

AVOID AVOID AVOID

I bought a gold jumpsuit that I had seen on Pinterest. Ideal for my wedding evening outfit. When it arrived it was not the item in the picture. For starters it was silver! I contacted Flornana who to their credit were very quick to reply and advised me that I could have a refund but needed to return the item by tracked postage to China! I immediately went back to say that I would not be paying postage for an item that was not what I ordered. Their response was to try it on and quote”I am sure you are charming in this style” We are now back and forth where they are admitting it’s the wrong item, agreeing a refund but only upon me paying the return postage and them recurve item. Trackedpostage is costing more than the item so as such I’ll be out of pocket. Please beware of this if you choose to order from Flormana. The item may not be as shown on the photo and any return you must pay tracked postage even when it’s them who have sent you the wrong item. AVOID!

2024-05-29有帮助 2