Horrible Customer Experience service
I will say that the lights that are working I love. The issue is that I have a problem with one of my Essentials light strips and getting their Customer Experience people to replace the light strip has been a long frustrating process. It started on Jan 1st when one of my light strips suddenly turned bright white and I couldn't get it to change. I contacted Naonoleaf and started a case with them and repeatedly went through multiple steps of troubleshooting. None of it working, and in fact now it won't pair at all. What I found most frustrating is that it would take 4-7 days on average for them to respond to any of my emails. And the kicker is that now, just today, they sent me an email telling me that they are closing the case (it hasn't been resolved) because it took me 2 days to package up the part and ship it back to them. And that's without any resolution or replacement of the product. I guess they need to receive the bad unit first and then they'll send me a new one? I'm not sure because no one has told me what to expect.