The Nightmare of Support
Having purchase quite a number of items from this company while most of the items are of good quality I have had on occasions had items delivered with missing and faulty parts. This is where the company completely and consistently get everything wrong in my opinion having been a service engineer for 40 years and have experienced all forms of repair to electronics since valves I consider that to mean i'm qualified to diagnose faults myself having consistently explained this to the staff on my initall emails to Support they total ignore anything you try to explain to them in order for things to be done in an expedient manner. What you get back consistently from them is apologies but no answers or explanations this gets worst as time goes on caused by many different people trying to sot out a single problem after the 10th email saying exactly the same as your first contact Arghhh. If this company took the view of a single point of contact to take responsibility for your problems I have no doubt that it would be resolved much more quickly and most of all the customer would have to confidence to order again instead of having constantly revert back to people like PayPal to complain and then they seam to make them sit up and take notice then things seem to happen more quickly. I know this sounds like a rant but you did ask mee to put an honest opinion to my experience with Tomtop.