The worst service... they don't deliver
I have placed two orders with tinydeal, a friend had ordered a watch and I liked it so I ordered... this took 3 weeks to arrive... I ordered the watch and placed another order a week later that took over a week to process... They wanted a picture of my credit card that I didn't understand, my first order they didn't have a problem collecting my money for... the second order arrived after a month. The first order is still missing, 5 weeks later. I went to post office with tracking number, they have no record of it arriving into Canada... that was a month ago... after a few emails over the last couple weeks the company keeps telling me to be patient. It's been 5 weeks and I am losing patience... not because of the problem... it's how they are dealing with it... the service with this company is horrible... after 5 weeks they are asking me to go to the post office (which I already did) and they want the post office to provide a document to say no record of package and have it stamped.. the post office say there is no such a document... but more importantly... their lack of concern of the issue and their advise is to give it 5 more weeks... after that they can work on a refund... there is no genuine concern that there product is lost... their whole business is based on shipping of product... again it's not the problem.. that's a problem... it's how they deal with it, they are making it my problem... I wished I never started doing business with this company. I don't recommend this company at all... all based on service... on a side note... the second order that had arrived was placed in a bag and was crushed and damaged when it arrived. A lot like my expectation of a company that is expected to deliver.. This company has responded to me to tell me to wait an additional 25 days... (5 more weeks). That is almost 3 months... the tracking says package has arrived in Canada over a month ago now.. yet Canada post has no record... it is lost... Tinydeal cannot tel me where my order is... for a month now... if you like a company that blows smoke up your butt, gives you poor customer service, that will make you wait 50 business days (10 weeks) before they will address the issue... then Tinydeal Update... May 8th... 7 1/2 weeks still no product... Original order placed on March 17th.. Update.... May 12 Coming up on 8 weeks and this company is saying I need to provide proof that Canada hasn't received the product... the post office has know idea what they are talking about .. no document exist... if the product enters the country (with the tracking number they provide) it has to be recorded... they have stolen my money and insist my product is been hanging around in Canada... hiding, since March 30... this is a company that has no customer service... telling me to keep waiting is not service they are putting blame on me!!!!! I am not providing documents ! I paid for product they need to deliver!!!!! Update May 14th 58 days ... I had put up reviews but this company DELETES negative reviews off their website.. Don't trust their reviews on their site.. Update June 14th 88 Days... finally got a refund.... horrible company, horrible service... what is really sad is they get away with this crap... they delete reviews off their website... DON'T BUY FROM THIS COMPANY!!!!!!