Kinda happy
The K&F Support helped me with a few things... After I placed an order I then realized that they have a deal where if you buy 2 or more items they will give you a 10% off discount. I reached out to support to see if they could add another tripod for me in order so that I could obtain the 10% discount, but because we were discussing other matters and it was taking a long time to reach a conclusion, they just gave me a coupon code for a second purchase and shipped out the first purchase without further delay. Although they refused to sell me tripod parts for my overhead setup, they did end up giving me an extra arm and 90 degree swivel for free. I can't totally complain. They helped me apply their storewide anniversary discounts after I bought a tripod a week prior at the original price. Prices overall are cheaper than Amazon, but surprisingly I didn't have to wait too long for the two 93" tripods I purchased. Delivery was somewhere between 2-5 days (I bought them at two different times). Unfortunately, K&F customer support is quite laggy. Mixing in together with a little communication issues, some problems took much longer to solve than others. Overall, their customer support was for the most part willing to help, but if their speed to resolution were 2-3x faster and still reasonably helpful, I'd give them 5 stars. I recommend they install live chat so that problems can be resolved on the spot.