Lux Dongle and customer service…
Contacted Lux regarding dongle not working/connecting to wifi- initially they told me they would send another dongle. I then got a call from a guy promising to fix the issue- the fix worked for a couple of weeks and he promised that if I needed more help to contact him- he was not so friendly from this point! I was told when I first called that the dongle had a 5 yr warranty - now they are telling me it only has a 2 yr warranty and that i will have to pay for a new dongle when they get them in stock. I am not confident with anything they are telling me. AVOID, AVOID, AVOID we are stuck with they system, unless we want to pay £££ more to move to a different inverter- Utterly disgusted with this service/product