"I have been trying to book a Nile…
"I have been trying to book a Nile cruise through Abercrombie Kent ] for over 7 days now. After speaking with Maria last Friday, I was promised an update by Monday or Tuesday. It is now the following Friday, and despite multiple emails and phone calls, I still have no confirmation. Every time I manage to get Maria on the phone, she seems in a hurry to end the call and offers no concrete information. Now I’m being told it will be Monday before the cruise can be confirmed ( 10 days since initial contact ) This lack of transparency and slow communication is making it very difficult to plan a high-stakes trip. Disappointed in the level of service thus far."