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Richard

英国

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Lark

This is a terrible company

This is a terrible company. There is no way to cancel your membership on the app. Then when you send them an email saying that you would like to cancel the membership, you get no reply. Then they keep sending you invoices, so you keep replying to the emails - they have 3 addresses in them to reply too, saying you cancelled the membership and copy pasting in the original cancellation. They don't reply, and just keep sending invoices. Now they send a breach of contract notice. What a joke. I'm guessing these are all just automated emails that no one checks. Terrible customer service and approach. There may be a cultural difference in how they view customers - transactional.

2025-08-27