Customer Service Rep Angela
I want to tell about a WONDERFUL experience with the Walmart customer service rep named Angela, who works in Bentonville, Arkansas. Her expertise in listening to customers and working out their need is superb. I wanted to buy a bike for my great-grandson for his 4th birthday. He wanted a Huffy Marvel Hulk bike. I searched and could find one ONLY at a Walmart store in Ontario, Canada. I was excited and placed it in my cart. Upon check-out, however, I could not purchase the bike because I did not have a Canadian address. I wrote to the Walmart CEO in Bentonville. My request ended up with Angela. She said that Walmart does not normally ship from Canada to the U. S.; however, she would see what she could to. Well, I don't know what strings she was able to pull ~ but, after a few days, I received the bike. This sweet lady listened to me; she saw that the situation was a bit of a problem; she worked it out; this happy customer received her desired product. Angela should have the position of Trainer for the customer service reps. She knows how to do it right!! I appreciate her. She represented Walmart perfectly.!!