Scam of a company!
Do not buy from this company unless you want to be stuck with unsuitable items as they make it impossible for you to return. I’d been a loyal customer for months and bought loads of leggings for work (I’m a personal trainer) & recommended them to clients and gym members. I thought I’d try the shorts but unfortunately the fit was awful on me and my legs looked like sausages bursting their skins due to the extreme compression. No big problem as I thought I could just return them for a refund. However, I was not given that option, only offered store credit or an exchange. I didn’t want either of these and just wanted a refund. I then contacted customer services who sent me a link to a returns portal. But what an absolute faff & rigmarole. First I was sent the wrong link. I contacted customer services again and was sent a different link by Kenneth. During the return process they wanted photos of each item, but then every photo I uploaded was rejected saying it was ‘too large’. Again I contacted customer services and was sent a different link by Kenneth. This time there was no option for a refund again. So I messaged yet again and was told by Kenneth to accept store credit and he would make sure I was issued a refund once they processed the return. I have again messaged to say I am absolutely not agreeing to that. I have not heard back. I suspect this is why you can buy so many brand new pairs on Vinted because they make the return process impossible so you are stuck with the items even if they are no good. Absolute scam of a company and will go back to trusted companies like Ryderwear, Pursue & AYBL. Do not get sucked in by the hype of this company. Awful.