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John

新加坡

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ergokid.com

Poor communications, website stock inventory not updated

Placed an order for 2 Moll tables on 12 Feb 2024, and was subsequently informed on 17 Feb (only after inquiring) that the tables were not in stock. This was not reflected on the website when the order was made. Simple questions sent via Whatsapp go unanswered for days (i.e. when will new shipment of tables arrive). Now awaiting an answer about which tables are in stock, so that I can decide whether to change my order or ask for a refund. It has been 2 weeks since the initial order and I still have no information on how to proceed. Update (2 mar)- originally gave a 1-star rating given the above. But store eventually got back with in-stock alternatives on 1mar and delivered on 2 mar.

2024-02-26已认证