Booked first class ticket
Booked first class ticket. The carriage wasn’t even on the train. Wrote twice asking for a refund. Would have been happy just to pay for standard fare even though I had to stand for nearly two hours as I couldn’t even get a seat in standard class but wrote to them twice and didn’t even get a response Therefore I paid triple the price of a standard seat and had to stand. Disgusting to not even get a reply. I use TrainPal daily to get to work. This was to go to London as I was going on holiday. Will never use again.