Not happy with my order experience
I like your pens but this is the first time I've ordered from your site and I can't say its been a great experience so far. I ordered on the 9th of August and 5 days passed before I finally emailed you asking about my order. I was told that it hadn't shipped because I hadn't added a shipping address. It showed a shipping address on my account, but I also want to know why your company would just let an order sit there, supposedly without an address, and not try to contact the customer to resolve the issue. Would you have just let my order sit there for another week?