purchased a 2018 Explorer & Poor Customer relations
I purchased a Vehicle from a Dealership that sells used Vehicles in Ballston Spa NY and when I was directed by the mechanic at the dealership to get a 2nd opinion from Rowland St garage I took my Vehicle there since there was 3 different opinions as to what the issue is with the vehicle, and when I went to pick it up just after they did there opinion on what was wrong with the vehicle I had to pay to pick it up was told the Warranty company doesn't pay for it even if I had the work done there. It only had 3 thousand miles on the vehicle since the time of purchased and we had other issues with it but I found out they were recalls so Ford took care of that. Not sure of exact date don't have paper with me. I don't feel I should have to pay for any of the repairs or to have had the vehicle diagnosed by a garage that the dealership sent me to. The mechanic wanted to make sure of the issue before work was done. Per conversation with warranty company not much is covered not like what was explained to me from the sales person selling me the warranty for the vehicle I would like to have the vehicle repaired under warranty and get paid back for the cost of having it diagnosed by a garage I was sent to.