2 star because they finally responded, and gave me a refund, because of "Trustpilot"
Gave 1 star because that's the lowest allowed. They deserve ZERO. As others say, wish I had read these complaints before I ordered. 1st item took 2 months to arrive. Then was Wrong size. 2nd item NEVER arrived. It's been almost 4 months and from what I can tell, because it is difficult to understand their tracking system, I should have received it. (It was a gift - too late) They NEVER respond to emails or filed complaints or requests for help. I wanted to try to support a company instead of going through Ebay. Lesson learned, At least with Ebay, I as a buyer am protected from shady, non customer service oriented sellers, 6/1/17 I have upgraded my Rosgal experience to 2 stars. I did finally receive a refund on the shirt that Never arrived. And it's thanks to this "Trustpilot" site! I'm sure of this because there were No responses to my previous personal emails to RoseGal. But, personally, I will not be ordering from them, or other out of country sites again. (Unless they are highly rated on this site) Lesson learned. And no, I am Not a Trustpilot representative. ;)