Poor customer service
I chatted with staff during purchase and no one pointed out that the card was for USA purchasers not for the UK market. Now waiting for them to sell code before I can get a refund. Won't be buying from there again! Company replied with apology and advised refund made to bank account. This wasn't showing on my account yesterday so I will check again today Friday 10th April. I notice no mention of the poor level of customer service so they have failed to address the issue and think everything is rosy in their garden just because they apologised. I'll leave review at 3 stars although their high handed response deserves a reduction to 2 stars I have reduced your review to 2 stars. Your refund has not been processed and I have not received further communication from you as promised. Your customer service is getting worse by the day. WARNING TO ALL CUSTOMERS, DO NOT TRUST THIS COMPANY. Refund finally reached my bank account this morning without tf he email promised in advance which is in keeping with the level of customer service. Have seen nothing to change my 2 star rating and will NEVER deal with this company ever again. People beware. Now 27th April and no refund in my bank account despite claim instructions for this had been given. Yet another justification for the level of my review!