Customer service issues ( Deception practices)
This situation started back in February 2026 when I book 2 first class flights with premium flights. My flight was in August of 2026. I came down with a heart condition that the doctor ask me to postpone the flight because if something happens to me out of the country. We were going to to Southeast Asia for 30 days. I call the travel agency and indicated that I had a heart condition condition and couldn’t go on the trip at my doctor request. She got back and said they couldn’t give a refund because that was the airline policy. It was 60 days out before our flight. I called Delta Airlines and indicated to them that I had some heart issues that prevented me to fly overseas. They requested a doctor letter. I sent them the letter and got a full refund. This travel company wasn’t honest with me . All they care about is keeping my 564.00 I paid them. I feel like that I was misguided. They told me it was company policy that they can’t refund my monies for deceiving me.. consumer beware