If I could give 0 stars I would, especially to Nashilah
If I could give 0 stars I would. Genuinely terrible website and customer service. My CS representative for most of the emails was Nashilah. It took me days and multiple emails to checkout my order because their payment site is terrible to navigate. When I finally did check out, I missed their 12usd off promotion because one of their customer associates actually lied to me about cancelling my previous order that didn't go through, she said it has been cancelled when it clearly hadn't. I clearly said in my email that I wanted my order cancelled before the promotion ended. When I sent another email, she acted like she had never made a mistake and just proceeded to cancel my order like she should've done in the first place. So I was going to purchase more with the promotion but because of their terrible payment site and CS, I actually ended up missing it so I decreased my order. I genuinely thought this would be the end of the bad experience because I finally checked out and paid for my order and got the confirmation email and everything. BUT NO. A day later their CS emails me and tells me that my order total was wrong and that I owed them 20usd or they could not process my order... AN ORDER THAT I HAVE ALREADY PAID FOR AFTER DAYS OF STRUGGLE. The lady, Nashilah sent me a link where I could send them money directly.. shady much? Giving away money for nothing, especially on their sketchy website, seems like a sure way to get scammed in the future. I honestly don't understand why you would make the customer pay more when they did nothing wrong and the fault was clearly on your website coding/design. Maybe spend more time fixing your terrible website rather than harassing and lying to your customers. Seriously guys buy your contact lenses somewhere else, this company is an absolute joke.