Monthly Customer Service Experiences
Monthly calling to confirm payments as if I was currently delinquent are annoying. When ask to be stopped I'm told to write a letter. Unless I am delinquent I should not have to write a letter requesting such action. Representatives can be blunt, dry, rude, and never seem interested in hearing facts or information. Why do you have to send correspondence or payoff payments to a different address? Do you even offer the opportunity to refinance the original loan?