I am so heartbroken by this experience
I am so heartbroken by this experience. Before ordering, I exchanged several emails and pictures with the sales rep and she told me not to worry everything would be fine. I was extremely thorough about what I wanted and what I did not want. I even sent in my own measurements. Needless to say, the dress arrived one week before my ceremony and it was awful. It was supposed to resemble the Gisele by Galia Lahav and it wasn't even close. It was supposed to be an illusion back gown, to give the appearance of a backless dress. The tulle was visible on my skin and there was a snag in it. It was supposed to have lace traps but instead it was tulle with a lace appliqué sewn on top. There was no structure or shape to the bodice of the gown and the sweetheart neckline was illy constructed and on top of that it did not fit! I could not even zip it. The zipper felt like it was very cheap. I'm 100% devastated over the position that I am in, one week before my ceremony. This was my first and last time doing business with them unfortunately and I do expect a FULL REFUND!