Request for Full Credit – Defective Finished Product
Hello, I have been doing business with 4over for approximately 20 years, and I am extremely disappointed with how this quality-control claim was handled. My client complained about the finished product, and after inspecting it myself, I agreed that the quality was unacceptable. I submitted photographs clearly documenting the defects. Despite this evidence, Melina Iran in Quality Control issued only a $15 credit. A $15 credit is not an appropriate resolution for a poorly produced product that could not be delivered to my client as acceptable professional work. This order should have passed through quality control before it was shipped. I should not be expected to absorb the cost of a manufacturing or quality-control failure—especially when the defects were clearly documented. I am requesting that this claim be reviewed by a supervisor and that the defective order be credited in full. After 20 years of doing business with 4over, I believe my account history and the evidence provided deserve a fair and appropriate resolution. Please confirm once the full credit has been issued. Best Regards, James Simmons Owner Spectrum Color