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Susie Wiggins

英国

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Community Tax

SCAM collected my money and then nothing

NO, I would NOT recommend this company. The person who sold me the service was really good but that’s exactly where it stops. Once they’ve got your signature and your monthly payments, which they collect with military precision, they do absolutely nothing. They have not even sent my transcripts I paid $500 for to start the process! I was first assigned someone I could barely understand, which made communication really difficult. I requested to be reassigned and was given a woman named Audrey. Audrey told me I wasn’t allowed to communicate directly with the accountant — everything had to go through her. That added an unnecessary layer of complexity. I explained my situation, requested transcripts I had paid for, and some additional documentation, and she assured me she’d get them to me. For two months, I received NOTHING. When I finally followed up, she said she’d lost her assistant and fallen behind, apologized and promised to send everything immediately. That was three weeks ago. STILL NOTHING. They clearly have my email and details correct as they send a message each month to say they will be taking the payment……FOR WHAT? So far, in 4 months, the only thing this company has done is collect my money. No documents. No service. No follow-through. No accountability. If you’re considering working with them, proceed with extreme caution — or better yet, just DON’T.

2025-07-27